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Insurance Sales Agent, Contact Center - 10/3

US-LA-Baton Rouge

Posted: 8/31/2017

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Job Snapshot
CATEGORY: Operations LOCATION: US-LA-Baton Rouge
POSTING ID: 2096/1284/10356 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

Primary Purpose:

Agents are responsible for providing information and prices to clients on the products and services of Direct, and closing sales on those products to develop long-term relationships for Direct with existing or prospective clients.  Agents also assist in the development and execution of sales and marketing campaigns that may extend outside the center to attain business goals and profitable growth for the company.  Individuals in this role will assist phone customers, may assist walk-in customers and support channel partners in both retail offices and web operations.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Inbound, outbound and potentially face to face multi-media contact with new and existing clients to discuss their needs, explain insurance and emphasize benefits of various product offerings based on analysis of those needs
  • Quote prices on products and/or services and answer any related questions
  • Sell and complete applications, as well as bind automobile and life insurance policies for clients, including new business, renewals and endorsements
  • Assist clients with electronic signature (e-sign) of their paperwork, and follow up on signed paperwork on any clients who do not choose to complete this option
  • Support channel partners, marketing programs and initiatives which further the Direct General brand and growth of the company
  • Meet and exceed sales goals through new product sales, lead generation and follow up, cross selling, retention of current customers, and referrals from existing customers
  • Uphold the highest levels of integrity and provide exceptional customer service during all touch points with both internal and external clients 
  • Understand, promote and remain current on company underwriting guidelines, announcements, and memos related to changes in company policies and procedures
  • Responsible for sales administration and reporting activities.
  • Ensure applications and paperwork are completed accurately and in a timely manner
  • Other duties as assigned

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High School Diploma/equivalent required, college experience a plus
  • Active State Property/Casualty and Life/Health Licenses
  • 1 years of successful business-to-consumer sales experience
  • Strong demonstrated ability to market and sell in multi-product environment where cross selling and customer retention is essential to sales goal attainment.
  • Must possess effective verbal and written communication skills
  • Ability to clearly communicate the features and benefits of insurance and other ancillary products to customers
  • Demonstrated ability to develop and maintain customer relationships and provide excellent customer service
  • Strong computer skills and working knowledge of Microsoft Office applications including Outlook Email, Word and Excel.

Desired Skills:

  • Bachelor degree
  • Bilingual (English/Spanish)
  • Experience in the insurance industry
  • Knowledge of insurance laws, regulations and processes, ability to analyze and interpret insurance policies and insurance coverage and/or experience in working in a compliance and regulatory environment

Target Hire Date is 10/03/2017

Job Requirements


About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.