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Support Specialist

US-LA-Baton Rouge

Posted: 9/6/2017

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Job Snapshot
CATEGORY: Operations LOCATION: US-LA-Baton Rouge
POSTING ID: 1995/1332/10733 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

Primary Purpose:

This role is responsible for various clerical duties essential to the smooth operation of Client Services and Document Management departments. Individuals in this role have the ability to handle multiple tasks simultaneously and the ability to work as part of a team.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Prepare, scan and index incoming and outgoing policy paperwork/documents through Imaging and Workflow system
  • Open, sort and route incoming and return mail, answer correspondence, prepare outgoing mail
  • Maintain and update filing, which includes pulling, scanning, labeling and destroying in accordance with company retention policy
  • Maintain and update inventory, mailing, and database systems
  • Maintain and operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, personal computers, as well as, Fed-Ex and UPS tracking systems for package delivery
  • Order and distribute supplies for all departments
  • Prepare and update Client Services training manuals and library
  • Provides Receptionist relief for Front desk and switchboard as needed
  • Safely operates an automobile for the purpose of running errands outside of the office that may include, but not limited to, pick up and deliveries to post office, bank and other destinations as needed
  • Other duties as assigned

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED)
  • Must possess effective verbal and written communication skills
  • Knowledge of basic customer service
  • Good typing skills
  • Good 10 key skills
  • Knowledge of office procedures and equipment
  • Basic PC skills including use of MS Office applications
  • Must possess a valid driver's license and the ability to safely operate a motor vehicle

Applicants must be available to work a flexible schedule Monday through Friday and every other Saturday from 9am-6pm.

Job Requirements

About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.