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Agency Services Representative I


Posted: 1/8/2018

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Job Snapshot
CATEGORY: Operations LOCATION: US-OR-Hillsboro
POSTING ID: 2863/1962/20974 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

Primary Purpose:

Come Grow with us! America's Health Care Plan (AHCP), a division of VelaPoint, has helped thousands of people navigate a confusing (and ever-changing) insurance system. AHCP is the nation's leading, agent-driven marketing organization. We are passionate about the important role that the independent, licensed agent plays in the insurance market place. Despite the decision that is made in our Nation's capital, AHCP is prepared for the future and is ready to support our agents every step of the way. While some agencies are wavering over Health Care Reform, AHCP is growing at a rapid pace. We are currently looking for a talented Agency Services Account Representatives to join our growing team.

Reporting to the Department Manager, the Agency Services Representative will be responsible for assisting agents in the field by processing carrier applications, answering commission inquires, providing direct support in the on-boarding of agencies and providing back office support to help streamline their daily operations so they can do what they do best - SELL.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Answer inbound calls
  • Respond to agent emails via a Ticket System
  • Provide agents with back-office support
  • Assist agents with commissions' questions, leads support, product information for our carriers, and more
  • Work with agents in regards to missing application items
  • On-boarding of agency accounts
  • Maintain continued positive working relationships with assigned accounts
  • Share AHCP company & benefits with inquiring agents
  • Assist agents in maintaining current licenses
  • Meet or exceed call quality metrics
  • Provide world class support on every call
  • Additional projects as available and as assigned by the Department Manager 


Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED) required
  • Minimum of 1 year experience in a professional office
  • Background in account management preferred
  • Minimum of 2 year Customer Service background
  • Exceptional phone etiquette
  • Ability to multi-task and prioritize workload
  • Excellent written, verbal, listening and interpersonal skills
  • Proficient with Microsoft Office Suite
  • Ability to work with multiple computer screens
  • Background in commissions, accounting and account management preferred
  • Additional insurance industry and medicare experience a plus!
Job Requirements

About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.