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Assistant Business Operations Quality Analyst
Operations

US-TX-Fort Worth

Posted: 9/5/2017
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Job Snapshot
CATEGORY: Operations LOCATION: US-TX-Fort Worth
POSTING ID: 1251/1304/10496 EMPLOYEE TYPE: Full-Time
EXPERIENCE: Not Specified
Job Description

Primary Purpose:

Responsible for assisting in handling all lender audit files that are received from National General Quality Assurance team or the lender.   This requires detailed review and research of each audit finding to determine if it is valid or not.   The analyst will provide administrative support to the Business Operations Quality team.  In addition, must maintain positive relationships with the client and line of business to ensure delivered services meet client needs and expectations.


Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Conduct initial review and research for Quality Assurance and lender audit findings.  Will provide clear & concise chronology of events leading to the audit finding
  • Do initial research to identify potential root cause of audit finding
  • Provide assistance in creating and updating P&Ps and Job Aides
  • Provide assistance in the implementation of new or changed processes/enhancements
  • Provide assistance in team assigned projects to ensure efficient and timely implementation
  • Provide team and line of business with internal reporting on audit results and trending
  • Handle administrative tasks by managing audit team's information calendar, track all audit finding results and provide minute meeting notes on meetings and conference calls
  • Support positive relationships with the line of business and client by providing timely reports and communications
  • Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value "can do" people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt National General Insurance values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives

Minimum Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • High school diploma or general education degree (GED)
  • 3 years relevant experience
  • Basic knowledge of insurance servicing processes; basic level of business acumen and relevant industry knowledge
  • Effective research & investigative skills
  • Basic knowledge of technology platforms, systems and tools utilized by business units within area of responsibility
  • Basic knowledge of policies and best practices for providing effective customer service and representing the organization to external sources by phone, in person and through email
  • Working knowledge of Microsoft Outlook, Word and Excel
  • Evaluate basic problems to identify possible solutions and escalate issues when necessary
  • Follow established guidelines to focus on details and complete tasks attentively and thoroughly; utilize established procedures to guide decision-making
  • Ability to adapt to new situations and learn quickly
  • Communicate information in a clear, well-organized and professional manner
  • Adhere to assigned schedule and demonstrate punctuality and consistent attendance
  • Must possess effective verbal and written communication skills
  • Promote collaboration, knowledge-sharing and teamwork; understand team dynamics and utilize the individual strengths of each member to achieve results
  • Maintain composure and act decisively in unexpected or ambiguous situations
  • Take the initiative to set personal performance goals and seek opportunities for learning and growth

Desired Skills:

  • Working knowledge of internal processing applications and lender-specific procedures
  • Able to multitask in a constantly changing, fast paced environment.
  • Proficient knowledge of iSeries and CCS
  • Two years' experience with mortgage or hazard/flood insurance.
Job Requirements
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About National General Holdings:

National General Holdings Corp. is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

National General is a fast paced, dynamic, and entrepreneurial organization. Our team members live by and exemplify what we call the 4Es. At National General, we are Energized, Engaged, Empowered, and we Execute every day in order to provide an exceptional experience for our customers! We are passionate about our organization and the value that we add every day. A successful candidate with National General will embody the 4Es. Our team is poised to outperform the competition. We are National General Insurance and with us you can be extraordinary! Come join our team!

Companies and Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

In addition to a phenomenal career opportunity, National General Insurance offers an excellent benefits package including:

• Paid Training
• Medical, Dental, Vision benefits
• Wellness Programs
• Life and Short/Long Term Disability Insurance
• 401k w/ Company Match
• Company Paid Holidays & Generous Time-off policy
• Employee Discount Program
• Career Advancement and Development Opportunities
• On-site Healthcare Clinic (Winston-Salem and Cleveland offices)
• On-site Fitness Center (Cleveland and Dallas offices)
• Subsidized parking (Cleveland office)

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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